Support

A person reads every message.

There is no ticket queue and no chatbot. Email us and expect a reply within one working day, usually sooner.

Answers to common questions

How do I cancel my subscription?: In your iPhone's Settings: tap your name, then Subscriptions, then DebitMate. It stops renewing, and you keep everything until the end of the period you have paid for.
I have changed phone. How do I get my subscription back?: Sign in with the same Apple ID and use Restore purchases — it is on the subscription screen, and in the app's Settings under Subscription.
Where are my figures kept?: Inside the app, on your iPhone, and nowhere else. There is no copy anywhere for us to recover. If you delete the app, your figures go with it.
Can I get a refund?: iPhone subscriptions are sold by Apple, so refunds are too. Ask at reportaproblem.apple.com.

I have lost my licence key.: Email us from the address you bought with and we will send it again.
It says my licence is in use on another computer.: Usually a replaced laptop. Tell us and we will free the old one. Nothing stops working while we sort it out.
It says it cannot check my licence.: That is our end or your connection, and it is never treated as a problem with your licence. The app carries on.
My bank statement will not import.: Save it from your bank as a CSV file, not a PDF, and import it unchanged. Opening it in Excel and saving again is the usual cause.
Where are my records kept?: In %USERPROFILE%\.debitmate\ on your computer. Copy that folder and you have copied everything.

It reaches the same inbox as email.

Who we are

Registered in England and Wales, company number 17391394.
Registered office: 66 Paul Street, London, England, EC2A 4NA.