A person reads
every message.

Licence questions

I have lost my key. Ask below with the email address you bought with and we will send it again.

It says my licence is in use on another device. Usually a replaced laptop or a restored phone. Tell us and we will free the old one — and note that nothing stops working while we sort it out. The first device on a licence never loses its place, and an extra one has thirty days of warnings first.

It says it cannot check my licence. That is our end or your connection, and it is never treated as a problem with your licence. The app carries on.

It says my licence has expired. Ask us about renewing. In the meantime everything you have entered is still there and still exportable.

Common fixes

My CSV will not import. Export it from your bank as CSV rather than OFX or PDF, and import the file unmodified — opening it in Excel and saving is the usual cause. Re-importing a file you have already imported is safe.

A merchant keeps landing in the wrong category. Add a rule, then re-run the rules across your history — it applies backwards as well as forwards.

Where is my data? %USERPROFILE%\.debitmate\ on Windows. Copy that folder and you have copied everything. Uninstalling leaves it alone.

Reporting something broken

What helps most: which version (Settings → About), what you did, what happened, and what you expected instead.

Please do not send us a copy of your database. We do not want it, we have nowhere to put it, and your bank history should not be sitting in an email inbox — ours or yours.